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Complaints Procedure

A guide to our complaints procedure

Castleford Tigers recognise that our own fans and those of other clubs have a right to a high level of quality service from staff and other representatives of the club at all times.

If this does not happen we acknowledge that they have the right to complain and express their grievance in a way which we will have to respond to in a timely and appropriate manner.

We will handle all complaints in line with our policy and we will have a proactive approach to these concerns and will pursue every opportunity to improve the quality and service, by acting on lessons learnt from our investigations.

Objectives to be achieved through having this procedure:

  • To prompt a satisfactory resolution at the informal stage where possible.
  • Consistent approach to concerns.
  • Open approach to communication.
  • Improvements can be made to facilities/services.
  • Fairness to staff, club representatives and fans.

Learning from complaints help to promote openness and reassurance that facilities and services are taken seriously.

They identify any risks and may help to improve all of our fans experiences when visiting Castleford Tigers RLFC.

How to submit a complaint

If you wish to submit a complaint to the club, please download this form and submit to the Main Office (Reception) at the Mend-A-Hose Jungle, Wheldon Road, Castleford, WF10 2SD.

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Contact Details

Stadium Details

Address
The Mend-A-Hose Jungle
Wheldon Road
Castleford
WF10 2SD

Reception Telephone Number:
01977 552 674
Email: info@castigers.com

Commercial Team Telephone Number:
01977 529 270
Email: commercial@castigers.com

Ticket Office Details

Call our Ticket Office directly on 01977 529 264.

Our Ticket Office is based at the Mend-A-Hose Jungle reception and is usually open 9am till 5pm Monday to Friday (times will vary on midweek game days).

The Tigers Den @ Carlton Lanes

Address
Carlton Lanes Shopping Centre,
Castleford,
WF10 1AD

Opening Hours
Our retail stores are currently closed due to the national lockdown, please visit our online store castlefordtigers.com/shop.

Telephone: 01977 552 499

Email: retail@castigers.com

Castleford Tigers Sports Superstore @ Xscape

Address
Xscape Yorkshire
Colorado Way
Castleford
WF10 4TA

Opening HoursOur retail stores are currently closed due to the national lockdown, please visit our online store castlefordtigers.com/shop.

Telephone: 01977 284760

Email: retail@castigers.com

You'll find the Castleford Tigers Sports Superstore on the downstairs mall in Xscape, just past Starbucks.

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Cookie Policy

What Is A Cookie?

We may store small amounts of information about you or your current session in a file known as a cookie (which is sent by us to your computer or other access device) which we can access as you use the site and when you visit us in future.

Cookies Are Safe!

They are really tiny plain text files that cannot do anything harmful on your computer. They can not carry viruses, send you spam or be any type of threat. We also can't read any information from cookies given to you from other sites. We can access only our own and your browser makes sure of it and even if we could, we promise you, we wouldn't.

We Use Cookies For The Following Reasons:

To record your shopping basket whilst on the site. To help us collect statistical data about who visits what pages on the site, allowing us to make better decisions about what to improve and build on. We also use a cookie to save whether you've seen our cookie notification, so that if you have and closed it, it stays closed.

In addition to the above, we are part of various Rugby Football League (RFL) schemes to help promote rugby league and ourselves, as such this website may serve content from the RFL and it's affiliates for the purposes of tracking your interest in the team and serving you relevant adverts on other websites and platforms.

Further Information

For more information about cookies visit: http://www.aboutcookies.org/default.aspx?page=5

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Whilst it is entirely up to you whether to delete your cookies or not, you may find that doing so lessens your experience of using this site.

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History of the Castleford Tigers

Where it began

Castleford Tigers joined the Rugby League in 1926 having previously been a successful junior club and since 1927 has always played home games at the current stadium on Wheldon Road which has been known as The Mend-A-Hose Jungle since 2014.

The Tigers have grown into one of the most famous Rugby League Clubs in the United Kingdom and has consistently produced players who have achieved worldwide status in the game of Rugby League while playing in the famous black and amber colours. 32 players have become Great Britain Internationals and 29 have played for England, plus numerous other representing county and other international countries.

As well as a successful team on the field, the off-field operation boasts a pro-active and forward thinking set up which includes the Tigers Trust, the community arm of the club which has charitable status.

The region has always been, and continues to be a rich nursery of Rugby League talent, competing at the top level whilst being centre of its local community.

International players from the area include legends such as half backs Alan Hardisty & Keith Hepworth, who starred for the club in the 1960's to early 1970's, Malcolm Reilly who made his name at the club before becoming a legend of the game internationally and John Joyner who is the player to have represented the club most with 585 + 28 appearances. Most recently current Tigers stars Luke Gale and Mike McMeeken have represented England in the 2017 Rugby League World Cup.

Arguably the greatest achievements in Castleford Tigers history, have been four Wembley Challenge Cup victories in 1935, 1969, 1970 & 1986.

2017 was quite a year for the Tigers, finishing the Betfred Super League 10 points clear to lift the League Leaders Shield for the first time in the clubs 91 year history.

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Club Honours

Challenge Cup

1934-35, 1968-69, 1969-70, 1985-86

John Player Trophy

1976-77

Regal Trophy

1993-94

BBC2 Floodlit Trophy

1965-66, 1966-67, 1967-68, 1976-77

Yorkshire League Champions

1932-33, 1938-39, 1964-65

Yorkshire Cup

1977-78, 1981-82, 1986-87, 1990-91, 1991-92

National League 1 Grand Final Winners

2005, 2007

National League 1 Champions

2007

Super League - League Leaders Shield Winners

2017

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  • Hospitality
  • Executive Boxes
  • Testimonials
Match Day Hospitality

Castleford Tigers offer an ideal way for you to enjoy match day in style in the Signs & Designs Restaurant.

Match Day Hospitality is priced per person and includes the following benefits:

  • Delicious Two-course meal
  • Main stand corporate seating
  • Half time refreshments
  • Souvenir magazine
  • Pre-match summary with star players
  • Pre-match interview with our Head Coach
Dress Code

Smart Casual (strictly no sportswear, ripped jeans, trainers or replica shirts)

For more information please contact our commercial team by email here commercial@castigers.com or download our corporate brochure here.

Executive Hospitality Boxes

Castleford Tigers Executive Hospitality Boxes offer the best way to enjoy our home games here at the Mend-A-Hose Jungle.

Executive Hospitality Boxes are available for corporate entertaining or private parties for up to 10 guests. Our Executive Hospitality Boxes are fully booked for the 2020 season. Please contact our commercial team to join the waiting list for 2021 or to discuss other hospitality options, on commercial@castigers.com or download our corporate brochure here.

Rodgerthorpe Manor Hotel - ​Richard Metcalfe (Managing Director)

Our long term association at Castleford Tigers has proved very successful. We know the Brand awareness has worked and weddings especially have been booked because of this. It has also improved our customer footfall from the local area.

The family feel to the club means we can bring our corporate guests and mix them with friends and family to provide an enjoyable day for all. We are proud to be sponsoring the Tigers and have a great relationship with both the players and nonplaying staff alike.


In terms of value for money and Return on Investment we believe its money well spent.

Carlton Lanes Shopping Centre - David Bailey (Centre Manager)

On behalf of Carlton Lanes Shopping Centre, I would like to say a big thank you for the hospitality you have shown us during our sponsorship. We have partnered Castleford Tigers since 1998, and it just gets better and better! We are looking forward to another successful 2020 with the club.

AJ Glassfibre - Andrew Mallinson (Managing Director)

AJ Glassfibre are now into their tenth year of sponsorship with Castleford Tigers and we are delighted to be associated with the club. Sponsoring Adam Milner – who was capped by England in 2018 - and having our name on the shirt and the billboards around the ground has given us national and international coverage through the matches shown on Sky Sports and the BBC.

Having attended many of the club’s social events, I have witnessed the passion shown for the club by the players, the staff and the supporters. This is something all businesses should endeavour to embrace - and if so they will receive the rewards and success that the Castleford Tigers have.

Brebur - Jamie Brenton (Managing Director)

Being from Castleford, and being a ‘Cas fan’ since childhood, I’ve been lucky enough to build a business relationship with the Tigers since 2014. Through sponsorship, advertising and corporate hospitality, my company ‘Brebur Ltd’ has managed to increase our exposure within the local community, while investing in the future success of the club. All the sponsors involved with the club are treated as a valued partners, who’s contribution ‘off the field’ helps to create the conditions that lead to success ‘on the field’.

The journey so far has been a great experience for me personally, and for Brebur as a company, and we look forward to strengthening our relationship for years to come.

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How to find us...

Our Address

The Mend-A-Hose Jungle
Wheldon Road
Castleford
West Yorkshire
WF10 2SD

Directions - From West

Leave the M62 at Junction 31
At roundabout take the 2nd exit onto the A655 sign posted Castleford
At roundabout take the 1st exit onto the A655
At roundabout take the 2nd exit onto the A655
At roundabout take the 2nd exit onto the A655
At roundabout take the 2nd exit onto the A6032
At roundabout take the 2nd exit onto Wheldon Road

Directions - From North/South

Leave the A1(M) at Junction 41, then join the M62 motorway
Leave the M62 at Junction 32
At roundabout take the 3rd exit onto the A639 Signposted Castleford
At traffic signals continue forward onto the A656
At roundabout take the 1st exit onto the A656
At roundabout take the 2nd exit onto the A656
At roundabout take the 1st exit onto the A656
At roundabout take the 3rd exit onto Wheldon Road

Directions - From East

Leave the M62 at Junction 32
At roundabout take the 3rd exit onto the A639 (signposted Castleford)
At traffic signals continue forward onto the A656
At roundabout take the 1st exit onto the A656
At roundabout take the 2nd exit onto the A656
At roundabout take the 1st exit onto the A656
At roundabout take the 3rd exit onto Wheldon Road

Getting Here By Train

The stadium is a 10 minute walk from Castleford station. To plan your journey and buy your train tickets online visit the Northern website or download the mobile app.

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Media Enquiries

Who to contact for Media and Marketing enquiries

For all media and marketing enquires please contact Media Executive Tom Maguire on:

Email: media@castigers.com

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New Stadium

The Five Towns Park Plan

Lateral Property Group would like to deliver a new sports, leisure, country park and retail development for the Five Towns community. This will be on a site directly to the north east of Junction 32 of the M62 at Glasshoughton. The development will include:

  • A new 10,000 capacity community stadium for Castleford Tigers paid for by the retail development.
  • A country park with new wetlands and woodlands to be owned and run by the Land Trust.
  • A food store and petrol filling station. Further retail units suitable for major national retailers and smaller catering units.
  • 1,800 retail parking spaces plus 666 dedicated parking spaces for the new stadium.
  • Substantial highways improvements that will create a new entrance to Castleford.
  • Major economic benefits from a £135 million total investment which will create around 2,000 new jobs at the site.

The proposals provide the opportunity to significantly improve transport links in, around and through the area forging connections to and from Castleford town centre and to the south towards Pontefract, connecting into the Prince of Wales former colliery site and Pontefract Park and Racecourse.

Local planning permisson was granted on the 19th February 2015. Full planning permission was confirmed on Monday 28th September 2015. Click here for details.

Latest update Friday 16th February 2018:

Tigers Fans! Please see below an announcement from Lateral Property Group regarding the proposed new stadium and accompanying retail development.

Hello Axiom!

We would like to thank everyone for their support for Five Towns Park. The Five Towns Park development is now known as Axiom but the development fundamentals are still the same including the new Community Stadium for Castleford Tigers. The Axiom website is now live with full project information including our retail marketing video which you should find of interest www.axiomyorkshire.co.uk.

You will see coverage of Axiom in local, regional and national media over the coming days and weeks with further announcements to follow. Please now follow axiomyorkshire2021 on Facebook and @axiomyorkshire on Instagram for further updates as we will be removing the Five Towns Park sites on Monday 19 February.

Many thanks again for your support to date and keep believing. We are making significant progress.

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Parties & Functions

Private functions

We have various function rooms available to hire here at the Mend-A-Hose Jungle.

We can offer a basic room hire only package where you can provide your own catering and entertainment, or alternatively we can look after the whole event for you.

Our team here have plenty of experience in event planning and can ensure your event is one to remember.

For more information contact us on 01977 552674 or email info@castigers.com

 

Cheerleading parties

If your kids love the best cheerleaders in Super League 'The Claws' then they'll love our dance themed birthday parties. 

Two of our Claws will be in attendance throughout your party and they'll entertain your guests. They'll bring pom poms along for everyone and teach a fantastic dance routine.

For more information contact Laura by email here.

 

JT mascot hire

Our very own JT is now available to hire to help make your childs birthday or corporate function extra special. Please contact Laura here for more information.

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Main Partners


Shirt Sponsor CBR Engineering

CBR Engineering take pride of place on the front of the club's home and away jerseys as the clubs main shirt sponsor.

CBR made their first appearance on the Tigers kit in 2010 when their logo featured on the playing socks, and have been major sponsors for the past seven years.

Tigers' Commercial Director, Mark Grattan said: "We've worked very closely with CBR for a number of years and the partnership has always proved mutually beneficial. We have a great working relationship and as a club we are extremely proud to see the CBR logo feature so prominently on our home and away jerseys, and on our training range."

Based on Albion Street in the heart of Castleford, CBR Engineering is a versatile and innovative engineering company that provides a quality manufacturing service to the power, desalination, petro-chemical and mining industries in the UK and across the World.

Steve Vause said: "As Managing Director of CBR and a Director at Castleford Tigers, I understand the core values and aims of both companies and I can see clearly that we are a perfect fit as we both aim to move forward and grow together."

For more information on CBR Engineering visit www.cbrengineering.co.uk or call 01977 519 191.

Stadium Sponsor Mend-A-Hose

Mend-A-Hose Hydraulics became our stadium sponsors in 2014 when they brought back the popular name 'The Jungle' the the Wheldon Road Stadium. Mend-A-Hose have been sponsors of the club for quite some time and also feature on our home and away playing shirts. 

Castleford Tigers Commercial Director Mark Grattan said: 'As part of our search for a new stadium naming rights sponsor back in 2014, we were looking for somebody who shared our desire to reinstate the name "The Jungle", a hugely popular name amongst our fans, and we are absolutely delighted that Mend-A-Hose wanted the same.'

John Duff, Managing Director of Mend-A-Hose added: 'We wanted to bring 'The Jungle' back to Castleford because, as fans ourselves, we know how fond fans are of that name and are delighted that we can be part of bringing the good times back to the Tigers.'

Mend-A-Hose Hydraulics, who have sites in Castleford and Warrington, service, stock and market the widest range of fluid connector products available such as pneumatic and hydraulic fittings, quick couplings, rubber and thermoplastic hoses, and all associated requirements. Vist the Mend-A-Hose website here or call 01977 603995 for more information.

 

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Partners

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Privacy Policy

Who will use my data?

Castleford RLFC
The Mend-A-Hose Jungle
Wheldon Road
WF10 2SD

What for?

We will store and process your data in order to allow us to provide our products and services to you. We may also send you offer details that we think you will be interested in. This may include a range of our related products and services. We may also use your data to process financial products and services. We will only process your data in relation to financial service with your explicit consent.

 

What will happen if I contact you?

If you contact us we will use your information send you the information you have requested and updates, offers and other information that we think you will be interested in. 

What data will be stored?

We will store your personal details, including name, address, email address and contact details to provide our services to you. We will store details of purchase enquiries, purchases, and related financial information as required.

What data will be shared?

We will not share your data with any third parties other than as described here. We will share your information with any regulator or legal body that requests it.

How long?

Your data will be stored only for 3 years after which time your data will be deleted. Financial data will be held for 6 years before being deleted.

Who can access my data?

We will never sell, share or otherwise distribute your data to any other third party.

How is my data kept secure?

We will store your data on secure UK based servers which will be processed in the UK.  We use industry standard security protocols/technology to secure data.

We take your privacy seriously and will only use your personal information to provide the products and services you have requested from us and to send you information about products and services you may be interested in. We will never sell, share or use your personal information other than as described here. About This Privacy Policy

This policy sets out how we will use and share the information that you give us.  This policy describes your relationship with Castleford RLFC 

The Data Protection Act 1998 (DPA) and General Data Protection Regulation (GDPR) describes how organisations must collect, handle, process and store personal information. 

These rules apply regardless of whether data is stored electronically, on paper or on other materials.

To comply with the law, personal information must be collected and used fairly, stored safely and not disclosed unlawfully. GDPR is underpinned by eight important principals. These say that personal data must: 

1. Be processed fairly and lawfully 

2. Be obtained only for specific, lawful purposes 

3. Be adequate, relevant and not excessive 

4. Be accurate and kept up to date 

5. Not be held for any longer than is necessary 

6. Processed in accordance with the rights of the data subjects 

7. Be protected in appropriate ways 

8. Not be transferred outside the European Economic Area, unless that country or territory also ensures an adequate level of protection. 

We take these responsibilities seriously, this document describes our approach to data protection.

This policy helps to protect us from data security risks, including: 

• Breaches of confidentiality. For instance, information being given out inappropriately.

• Failing to offer choice. For instance, all individuals should be free to choose how the company uses data relating to them. 

• Reputational damage. For instance, the company could suffer if hackers successfully gained access to sensitive data. 

Who We Are and How To Contact Us

Castleford Tigers is a trading name of Castleford RLFC that is registered in Castleford and is registered with the Information Commissioner’s Office under the Data Protection Act 1998. The data controller is: Richard Pell. You can contact us in any of the following ways:

Email:  richardpell@castigers.com  
Phone: 01977 529276
Website: www.castlefordtigers.com 
Post: Richard Pell, General Manager, Castleford Tigers,The Mend-A-Hose Jungle, Wheldon Road, Castleford, WF10 2SD.

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Club Records

Super League - Match Records

Tries in a Match

Tries Player Opponent Date
5 Greg Eden Warrington 11/06/2017

Goals in a Match

Goals Player Opponent Date
10 Jamie Ellis Huddersfield 08/07/2012

Points in a Match

Points Player Opponent Date
24 Kirk Dixon Crusaders 27/03/2011
24 Jamie Ellis Huddersfield 08/07/2012
24 Luke Gale Leigh 10/02/2017
24 Luke Gale Huddersfield 31/03/2017

Biggest Win

Score Opponent Date
74-16 Salford 07/04/2002

Biggest Crowd

Attendance Opponent Date
11702 Leeds Rhinos 31/05/2000

Super League - Season Records

Tries in a Season

Tries Player Season
40 Denny Solomona 2016
Goals in a Season
Goals Player Season
129 Luke Gale 2017
Points in a Season
Points Player Season
310 Luke Gale 2017

All Time - Match Records

Tries in a Match

Tries Player Opponent Date
5 Derek Foster Hunslet 10/11/1972
5 John Joyner Millom 16/09/1973
5 Steve Fenton Dewsbury 27/01/1978
5 Ian French Hunslet 09/02/1986
5 St John Ellis Whitehaven 10/12/1989
5 Greg Eden Warrington 11/06/2017
Goals in a Match
Goals Player Opponent Date
17 Sammy Lloyd Millom 16/09/1973
Points in a Match
Points Player Opponent Date
43 Sammy Lloyd Millom 16/09/1973

All Time - Season Records

Tries in a Season

Tries Player Season
42 Denny Solomona 2016
Goals in a Season
Goals Player Season
158 Sammy Lloyd 1976/77
Points in a Season
Points Player Season
334 Bob Beardmore 1983/84

All Time - Career Records

Tries for Castleford

Tries Player Played
206 Alan Hardisty 1958-71
Goals for Castleford
Goals Player Played
875 Albert Lunn 1951-63
Points for Castleford
Points Player Played
1870 Albert Lunn 1951-63

All Time - Crowd Records

Biggest Crowd

Attendance Opposition Competition Date
25446 Hunslet RL Cup 09/03/1935

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  • Safe Guarding Policy
  • Charter for Action
  • Equity Policy
  • Safeguarding Links
  • Respect Policy
Castleford Tigers Safeguarding Policy

1                 Safeguarding Policy

Castleford Tigers Rugby League Club acknowledges its responsibility to safeguard the welfare of every child, young person and vulnerable adult who has been entrusted to its care and is committed to working to provide a safe environment for all of its members.  A child or young person is anyone under the age of 18 involved in any club football activity. A vulnerable adult is anyone who may be unable to take care of himself or herself or be unable to protect himself or herself against significant harm or exploitation.  We subscribe to the RFL Safeguarding Policy (revised version 2021) and Adults at Risk Policy and endorse and accept the Policy Statement contained in that document.

2                 The key principles of the RFL Safeguarding Policy are that:

− The child’s welfare is, and must always be, the paramount consideration

− All children, young people and vulnerable adults have a right to be protected from abuse regardless of their age, ethnic origin, gender, special needs, disability, class or social background, religion, sexual orientation, marital status, colour or political persuasion.

− All suspicions and allegations of abuse or poor practice will be taken seriously and responded to swiftly and appropriately

3                 We acknowledge that every child or young person or vulnerable adult who plays or participates in rugby league should be able to take part in an enjoyable and safe environment and be protected from poor practice and abuse.  This is the responsibility of every adult involved in our club.

4                 Castleford Tigers Rugby League Club has a role to play in safeguarding the welfare of all children, young people and vulnerable adults by protecting them from physical, sexual or emotional harm and from neglect or bullying.  It is noted and accepted that the RFL Safeguarding Policy and related regulations applies to everybody in rugby league whether in a paid or voluntary capacity.  This means whether you are a volunteer, match official, helper, coach, club official or medical staff.

5                 We endorse and adopt the RFL’s Safeguarding Policy on recruiting volunteers and staff and will follow the recruitment procedures as set out in that policy and summarised below:

  • Develop a job description or role profile
  • As a minimum meet and chat with applicants and where possible conduct interviews before appointing
  • Request and follow up two references before appointing
  • Apply for an RFL DBS Enhanced Disclosure where appropriate in line with RFL policy          

All current Castleford Tigers Rugby League Club members with direct access to children, young people and vulnerable adults will be required to complete a DBS Enhanced disclosure via the RFL DBS unit.  

It is accepted that the RFL aims to prevent people with a history relevant and significant offending from having contact with children, young people or vulnerable adults and prevent them having the opportunity to influence policies or practice with children or young people.  This is to prevent direct sexual or physical harm to children or young people or vulnerable adults and to minimise the risk of grooming within rugby league.

6       Castleford Tigers Rugby League Club supports the RFL’s Whistle Blowing Policy.  Any adult or young person with concerns about a colleague can whistle blow by contacting the RFL Safeguarding team (see details below).  

7       Castleford Tigers Rugby League Club has appointed a Club Welfare Manager (CWM) in line with the RFL’s role profile.  The CWM will take part in training as defined in the RFL’s Safeguarding Education and Training Strategy.  The CWM is the first point of contact for all club members and parents/carers regarding concerns for the welfare of any child or young person or vulnerable adult.  The CWM will be familiar with the procedures for referring any concerns and will play a proactive role in increasing an awareness of poor practice and abuse amongst club members. In line with the RFL Safeguarding and Adults at Risk Policy, where necessary our Club Welfare Manager will work with the RFL Safeguarding Manager, who is responsible for the coordination of any statutory services involvement’

8       We acknowledge and endorse the RFL’s Anti Bullying Policy.  Bullying of any kind is not acceptable at our club. If bullying does occur, all players or parents/carers should be able to tell and to know that bullying will be dealt with promptly.  Incidents need to be reported to the CWM and in the case of serious bullying or adult on child bullying to the RFL Safeguarding Team.

9       The RESPECT Code of Conduct for coaches, players, officials, parents/carers, officials and coaches has been implemented by Castleford Tigers Rugby League Club.  The Club has a fair disciplinary system and clear sanctions to deal with any misconduct at club level and acknowledges the possibility of potential sanctions which may be applied by Leagues or the RFL in more serious circumstances.  All prospective members will be informed of these codes.

10    Further advice on Safeguarding matters can be obtained from:

  • The NSPCC Child Protection 24 hour Helpline 0808 800 5000

The RFL Safeguarding Team by emailing to safeguarding@rfl.uk.com or writing to the Safeguarding team at the RFL, Red Hall, Red Hall Lane, Leeds, LS17 8NB.  The RFL Safeguarding Manager can be contacted on 07595520610

General advice is available at https://www.rugbyleague.com/the_rfl/child__player_welfare

Tigers Club Welfare Officer

Further advice on Safeguarding Children matters can be obtained from the Castleford Tiger's Rugby League Football Club:

Club Welfare Officer: Keith Lambeth, contact via email here 

Or by writing to: Castleford Tigers RLFC, The Mend-A-Hose, Wheldon Road, Castleford, WF10 2SD

Or by telephone on 01977 529263

RFL Safeguarding Team

Kerry Simmons - RFL Safeguarding Manager.

Telephone: 07595520610

Email: Kerry.Simmons@rfl.co.uk

 

Safe Guarding Policy Charter for Action Equity Policy Safeguarding Links Respect Policy Castleford Tigers support the 'Tackling homophobia and transphobia in Sport' Charter for Action.

The charter is as follows:

  • We believe that everyone should be able to participate in and enjoy sport - whoever they are and whatever their background.
  • We believe that sport is about fairness and equality, respect and dignity. Sport teaches individuals how to strive and succeed, how to cope with success and disappointment, and brings people together with a common goal.
  • We are committed to making these values a reality for lesbian, gay, bisexual and transgender people. We will work together, and individually, to rid sport of homophobia and transphobia.
  • We will make sport a welcome place for everyone - for those participating in sport, those attending sporting events and for those working or volunteering in sports at any level. We will work with all these groups to ensure they have a voice, and to challenge unacceptable behaviour.
Castleford Tigers Sports Equity Policy

Castleford Tigers RLFC is committed to ensuring that equity is incorporated across all aspects of its development. In doing so it acknowledges and adopts the following Sport England definition of sports equity:

Sports equity is about fairness in sport, equality of access, recognising inequalities and taking steps to address them. It is about changing the culture and structure of sport to ensure it becomes equally accessible to everyone in society.

The club respects the rights, dignity and worth of every person and will treat everyone equally within the context of their sport, regardless of age, ability, gender, race, ethnicity, religious belief, sexuality or social/economic status.

The club is committed to everyone having the right to enjoy their sport in an environment free from threat of intimidation, harassment and abuse.

All club staff, coaches and volunteers have a responsibility to oppose discriminatory behaviour and promote equality of opportunity.

The club will deal with any incidence of discriminatory behaviour seriously, according to club disciplinary procedures.

Equity Policy Objectives

The Castleford Tigers Rugby Football League Club Equity policy has the following objectives:

  • To adopt a planned approach to eliminating perceived barriers which discriminate against particular groups? This will include widening the traditional approach and include communities experiencing disadvantage, poverty and health inequalities
  • To ensure that no-one working or wishing to work for or on behalf of the Castleford Tigers Rugby League Football Club receives less favourable treatment on the grounds outlined in the policy statement above
  • To give clear guidance to individual working within the Castleford Tigers Rugby League Football Club, either employed or as volunteers, on the commitment to equal opportunities.
  • To ensure that all those who participate in rugby league, at all levels and in all roles, receive fair and equitable treatment
  • To ensure that the format and content of all competitions, regulations and assessments provide equity for all, except where specific situations and conditions properly or reasonably prevent this
  • To ensure that all materials prepared, produced and distributed by or on behalf of the Castleford Tigers rugby League Football Club promote a clear image of the profile of all those who are a part of the game
Equity Policy Implementation and Monitoring

Castleford Tigers Rugby League Football Club will seek to implement promote equity and equality through:

  • The monitoring of practices, procedures and data relating to the operations of competition, schemes, initiatives and development materials.
  • A regular review of existing rules and regulations to ensure that they do not inhibit the participation of people from groups which may suffer discrimination
  • Increasing collaboration with key partners to ensure equity, fair and consistent treatment of all members
  • The provision of appropriate training for all employees, and other key volunteers of the Castleford Tigers to raise awareness of both collective and individual responsibilities, to support their progress within the game and, where possible, provide specialised facilities, equipment and individual training

To ensure this policy is upheld, Castleford Tigers Rugby Football League Club may take special measures or positive action in favor of any group which is currently underrepresented in its membership, representative bodies or workforce.

In this the Castleford Tigers recognises its legal obligations under the following acts of Parliament:

Race Relations Act 1976 (amendment 2000)

  • Equal Pay Act 1970
  • Sex Discrimination Acts 1975, 1986, 1999
  • Disability Discrimination Act 1995
  • Rehabilitation of Offenders Act 1974
  • Human Rights Act 1998.
Monitoring

Castleford Tigers Rugby Football League Club will continuously monitor and review the selection criteria and procedures in relation to participation and employment to ensure individuals are selected, promoted and treated solely on the basis of the skills and abilities which are appropriate to the position.

Castleford Tigers Rugby Football League Club will work with key equity partners and accountable officers within the respective organisations to ensure that all programmes and initiatives are inclusive.

Social Inclusion

Social inclusion is an important part of community rugby, engaging those who have traditionally had little contact with the game.  This can include working with ethnic minorities, in areas of social deprivation or with people with disabilities.

With the facilities, manpower and community engagement enthusiasm Castleford Tigers possesses, we can make a real difference to people in the local area who may otherwise feel socially excluded.

Tigers Club Welfare Officer

Further advice on Safeguarding Children matters can be obtained from the Castleford Tigers Rugby League Football Club:

Club Welfare Officer: Keith Lambeth

E: KeithLambeth@castigers.com

NSPCC

The NSPCC Helpline

Tel: 0808 800 5000

www.nspcc.org.uk 

24 hour free and confidential telephone Helpline that provides counselling, information and advice to anyone concerned about a child or you person at risk of ill treatment or abuse.

 For those with hearing difficulty there is a text phone telephone number:

0800 056 0566

NSPCC Child Protection in Sport Unit

Tel: 01162 469 085

www.thecpsu.org.uk

The Child Protection in Sport Unit is a specialist unit jointly funded by the NSPCC and Sport England. The website is designed for use by anyone involved in sport or child protection. It is an informative portal with sections on Home, Parents, Children, Organisations and Professionals.

NSPCC Inform

www.nspcc.org.uk/inform

Specialist library catalogue of research, journal articles & other publications, latest child protection news, weekly e-mail summaries, online publication ordering, selective reading lists.

NSPCC Kidszone 

www.nspcc.org.uk/kidszone

Kids Zone is a website deigned for young people, where you can find out more about the NSPCC and learn about their work to help children, There's the latest on the FULL STOP Campaign and news about celebrity supporters. Kids Zone will be developed over the next few months.

The Asian Helpline

Asian Helpline operated by Asian counsellors in:

Gujarati (telephone: 0800 096 7715)

Hindi (telephone: 0800 096 7716)

Bengali/Sylehti (telephone: 0800 096 7714)

Punjabi (telephone: 0800 096 7717)

Urdu (telephone: 0800 096 7718)

English (telephone: 0800 096 7719)

At the time of the publication The Asian Helpline is open between 11am and 7pm Monday - Friday, so please check the NSPCC website for up to date details. 

Careline

Careline - Tel 020 8514 5444

Counselling Line - Tel 020 8514 1177

www.ukselfhelp.info/careline

Confidential crisis telephone counselling service for children, young people and adults.

Face to face service for adults.

Childline

Tel 0800 1111

Fax 020 7650 3201

www.childline.org.uk

Free national telephone helpline for children 24 hrs

Family Rights Group

Tel 020 7923 2628

Fax 020 7923 2683

www.frg.org.uk

Assists families with children in care/residential accommodation/ child protection procedures

Kidscape

Tel 0207 730 3300

www.kidscape.org.uk

An organisation committed to help prevent child bullying.

Lifeline

Tel 01262 469 085

Help and advice for families experiencing psychological, physical or sexual abuse within the home. Encourages and support groups.

Parentline Plus

Tel 020 7284 5500

Helpline 0808 800 2222

www.parentlineplus.org.uk

Support for all families/stepfamilies.

Refuge

Tel 0808 2000 247

www.refuge.org.uk

24 hour national domestic violence helpline. Refuge can refer women experiencing domestic violence to refuges and give advice on welfare rights.

SAFE

Tel 01722 410 889

www.ukselfhelp.info/safe

SAFE support victims of abuse.

Samaritans

Helpline (local call rate) 08457 90 90 90

Admin Telephone 020 8394 8300/Fax 020 8394 8301

www.samaritans.org.uk

Nationwide, non-religious, non-political, 24 hour confidential support line.

Help for those with any kind of personal problem. Backed up by an e-mail group, Befrienders, via www.befrienders.org, is an International charity developing volunteer action to prevent suicide. This site features a comprehensive directory of emotional first aid helplines.

Bullying.co.uk

www.bullying.co.uk

This charity website is designed for children and parents who are faced with dealing with bullying giving practical advice and guidance.

Child Safe

www.child-safe.org.uk

Initiated by Avon and Summerset Police, Child-safe aims to provide practical advice, promote safety and ensure that parents and organisations are made aware of the potential risks for children and young people when involved in travel, sport and organised groups.

Home Office

www.homeoffice.gov.uk

Information from the Home Office on child protection issues, including statistics, reports and news updates.

self-help.org.uk

www.self-help.org.uk

The UK's free online specialised child protection resource.

A general list of 1,000 self-help organisations in the UK.

Sports Coach UK

www.sportscoachuk.org

Sports coach UK is committed to the development of coaches and coaching at every level in the UK. They provide workshops and resources to guide the coaching of young players and safe and ethical sports practice.

Virtual Global Taskforce

www.virtualglobaltaskforce.com

The Virtual Global Taskforce was set up to help protect young people online. The Taskforce comprises police forces from all around the world, including the National Crime Squad in the UK, and aims to make the Internet a safer place. For more information, visit the Taskforce website.

Castleford Tigers prides itself on being a family club, which is inclusive, uncompromising and passionate.

The club take positive action to ensure that high standards of behaviour are maintained at all times throughout the week and on matchdays.

The RESPECT values below set out the standards of behaviour that the club expect from the entire Rugby League family. 

Rugby League is passionate about and prides itself on the reputation as "The Family Game" and, as such, the club take responsibility to ensure that this reputation is maintained and improved. 

The Tigers are committed to the principles of equal opportunities and will not tolerate any form of discrimination.

In order to uphold these values participants - players, parents, spectators, coaches, match officials, volunteers and administrators of all ages - should:

  • Discourage all instances of unsporting behaviour, foul or illegal play, or acts of violence, both on and off the field.
  • Respect the rights, dignity and worth of every person regardless of their age, ethnic origin, gender, special needs, including learning and physical disabilities, class or social background, religious beliefs, sexual orientation, marital status, pregnancy, colour or political persuasion.
  • Accept the moral and legal responsibility to implement procedures to provide a duty of care for children, safeguard their well-being and protect them from abuse and poor practice.
  • Condemn the use of recreational and performance enhancing drugs and doping practices; their use endangers the health of players and is contrary to the concept of fair play.
  • Important - Every person who attends a Rugby League match does so with the permission and license of the home club &/or league.
  • Breaches of this Code of Conduct may result in penalties up to and including a fine, loss of team match points and suspension.

To help maintain a high quality, family friendly experience at The Mend-A-Hose Jungle, the Club have provided supporters with a Matchday Response Team.

They are specially trained to deal with all scenarios and can be called upon by our regular stewards to deal with crowd misbehaviour.

Fans who witness or experience any problems with regard to safety and anti-social behaviour, in breach of the Respect values, will now have direct access to the matchday control room via the Tigers new crowd texting service.

Simply text 07907 907 829 and point out the location of the incident in the stadium. A member of the Matchday Response Team will be dispatched to the area immediately. 

Tigers Club Welfare Officer

Further advice on Safeguarding Children matters can be obtained from the Castleford Tigers Rugby League Football Club:

Club Welfare Officer: Keith Lambeth

Email: KeithLambeth@castigers.com

Or by writing to: Castleford Tigers RLFC, The Mend-A-Hose Jungle, Wheldon Road, Castleford, WF10 2SD

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Smoking Policy

Smoking policy in and around the stadium

Please be aware that smoking and the use of E-cigarettes is not permitted in the Main Stand Seated area, under the roof of the Princess Street Stand, under the roof of the Wheldon Road Stand or in the Family Zone. Please refrain from smoking in these areas.

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  • Executive Match
  • Associate Match
  • Match Ball
  • Magazine
  • Players
  • Stadium
Executive Match Sponsor

Castleford Tigers offer an ideal way to promote your company or just enjoy match day with your friends and family, whilst entertaining to the highest standards.

Executive Match Sponsorship is exclusive to you and includes the highest profile of all our Match Day Hospitality packages.

The package is designed for 12 guests and includes the following:

  • Pre-match two course meal in the Signs & Designs Restaurant
  • Half Time refreshments
  • Stadium car parking (1 pass per 4 guests)
  • Main stand seating
  • Company logo printed in our official monthly magazine
  • Public address credits
  • Complimentary official magazine
  • Pre-match interview with Head Coach
  • Pre-match interview with First Team players.
  • Choose our man of the match award.
  • Commemorative sponsors gift presentation of a signed framed 2020 Castleford Tigers replica shirt presented and photographed pitchside (photo to appear in following month's magazine).
  • Ground entry through the hospitality gate.
Dress Code

Smart Casual (strictly no sportswear, ripped jeans trainers or replica shirts)

For more information download our corporate brochure here or contact our commercial team by email here

Associate Match Sponsor

Castleford Tigers offer an ideal way to promote your company or celebrate a special occasion whilst entertaining to the highest standards.

Associate Match Sponsorship is designed for 10 guests and includes the following:

  • Pre-match two course meal in the Signs & Designs Restaurant
  • Half time refreshments
  • Stadium car parking (1 pass per 4 guests)
  • Main stand corporate seating
  • Company logo printed in our official monthly magazine
  • Public address credits
  • Complimentary official match magazine
  • Pre-match interview with First Team players
  • Pre-match interview with Head Coach
  • Commemorative sponsors gift presentation of a signed framed 2020 Castleford Tigers replica shirt presented and photographed pitchside (photo to appear in following month's magazine)
  • Ground entry through the hospitality gate 
Dress Code

Smart Casual (strictly no sportswear, ripped jeans trainers or replica shirts)

For more information please download our corporate brochure here and contact our commercial team by email here.

Match Ball Sponsor

Castleford Tigers Match Ball Sponsorship is a great way to raise the profile of your business here with us on game day.

Match Ball Sponsorship is designed for 8 guests and includes the following:

  • Pre-match two course meal in the Signs & Designs Restaurant
  • Half time refreshments
  • Stadium car parking (1 pass per 4 guests)
  • Main stand seating
  • Company logo printed in our official monthly magazine
  • Public address credits
  • Complimentary official monthly magazine
  • Pre-match summary with First Team players
  • Pre-match interview with our Head Coach
  • Commemorative sponsors gift presentation of a signed 2020 Castleford Tigers rugby ball presented and photographed pitchside (photo to appear in following month's magazine)
  • Ground entry through the hospitality gate.
Dress Code

Smart Casual (strictly no sportswear, ripped jeans trainers or replica shirts)

For more information please download our corporate brochure here or contact our commercial team by email here.

 

Magazine Advertising

Magazine advertisments will be featured throughout 2020 in the club's official monthly magazine; ROAR, which will be on sale on match days at the stadium, as well as in our retail stores throughout the month!

Advertisements will be printed on an A4 page and can be a full page, half page or quarter page. These advertisements can be yearly or for the month.

For more information regarding 2020 magazine advertising opportunities please contact our commercial team by email here.​

Player Sponsorship

Sponsoring a member of the 2021 squad is a great way to get involved with the Tigers, exposing your brand or company on a busy match day.

Sponsorship includes:

• Matchday PA & score announcement
• Acknowledgements in the club magazine
• One player appearance at a sponsors’ chosen event (Subject to availability)
• Complimentary invitation to pre-season squad announcement dinner

Stadium Advertising

Castleford Tigers have various sponsorship packages available for you to promote your brand to both matchday supporters and the TV audiences.

We pride ourselves in offering first class cutomer service, working closely with our partners to achieve bespoke packages for individual business needs.

For more information on 2021 availability please contact our commercial team by email here.

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Our Current home Wheldon Road

The Mend-A-Hose Jungle

Wheldon Road Stadium first became home to Castleford RLFC in 1927. The ground was originally home to Castleford Town Football Club, with Castleford RLFC taking up home a year after their first season as a senior rugby club (having played the first season as what is now Castleford Lock Lane).

The stadium has a capacity of 12,000, but back in 1935 had a record attendance of 25,449 for a third round challenge Cup match v Hunslet. The stadium has been named the Mend-A-Hose Jungle since 2014.

Please be aware that smoking and the use of E-cigarettes is not permitted in the Main Stand Seated area, under the roof of the Princess Street Stand, under the roof of the Wheldon Road Stand or in the Family Zone. Please refrain from smoking in these areas.

If you have any questions about stadium access please contact us on 01977 529264.

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Staff Directory

Board Of Directors

Ian Fulton - Chairman
Brian Ashworth - Club President
Richard Wright - Board Member
Steve Vause - Board Member
Dion Lowe - Board Member
John Duff - Board Member
Mark Grattan - Board Member

Administration

Mark Grattan – Managing Director
Richard Pell – General Manager
Helen Marshment – Accounts Manager
Dawn Guthrie – Accounts Assistant
Beth Johnson – Accounts Assistant
Tom Maguire – Media & Marketing Manager
Pauline Rhodes – Tigers Daily Draw Administrator
Mark Gill – Ticketing Manager
Chris Powell – Head of Commercial Operations
Craig Jeffels – Head of Commercial Partnerships
Mark Langshaw – Projects Manager
Stuart Vause – Head Groundsman
Melanie Allatt – Club Photographer

Elite Performance

Daryl Powell – Head Coach
Jon Wells – Director of Rugby
Ryan Sheridan – Assistant Coach
Jamie Bell – Head Of Strength And Conditioning
Ste Mills – Perfomance Analyst
Matt Crowther – Head Physiotherapist
Amy Wesson - First Team Physiotherapist
Jordan Fentiman - FIrst Team Strength and Conditioning Coach
Calum Christopherson - Sports Scientist 

Youth Development

Head of Youth Performance - Darren Higgins

Academy Coaches: Danny Evans, Tony Smith, Tom Schofield 
Academy Strength & Conditioning: Tom Roberts, Cameron Blacker, Alix Boyes
Academy Mental Skills Coaches: Cameron Baines, Tansy Tomlinson, Dean Watson
Academy Diet & Nutrition: James Stanbury, Chloe Pinder
Academy Analysis: Liam Tunningley
Academy Team Manager: Mal West 

Scholarship Coaches: Chris Spurr, Richard Humphries, Steve Copley, Richard Garbett 
Scholarship Strength & Conditioning: Craig Bower, Danny Doherty 
Scholarship Physio: Reece Carr 
Scholarship Mental Skills: Keith Sloan
Scholarship Diet & Nutrition: Ashton Shand
Scholarship Team Manager: Brian Stanley 

Youth & Junior Welfare: Keith Lambeth, Ash Gibson, Ian Gayles 
Strength and Conditioning Partners: Leeds Trinity University 
Diet and Nutrition Education Partners: Leeds Beckett University 
Mental Skills Education Providers: Leeds Beckett University 
Junior Talent Identification and Recruitment: Steve Armitage 

Tigers Foundation Community Team

Simon Fox - Community Director
Mat Lancaster - Head of Operations
Elle Hughes – Head of Accounts
Michaela Anderson – Community Dance Development Officer
Laura Carlin - Community Development Officer
Helen Wright – Dance Development Support Officer
Danny Evans - Education and Pathways Officer
Georgie Hetherington - Administrator and Development Officer
Sam Armstrong – Digital Marketing Executive 

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Community Trust

About The Community Trust

The Community Trust has been formed with the aim of developing and expanding the clubs highly successful community programmes in Castleford and the surrounding area.

The Trust offers a range of diverse community projects, engaging in excess of 20,000 young people on a regular basis, throughout the year.

The aim is to educate them and their families about healthy living & well-being. 

The Trust has strong relationships with over 100 schools and all community sports clubs in the region.  

It was formed in December 2007 - the charity number is 1121748.

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Vacancies

Academy Strength & Conditioning Coach

An ideal opportunity for a post-graduate looking for additional experience within a professional sports environment has opened up at the Tigers.

The Strength and Conditioning Coach will take a lead on the physical preparation of all players in the Academy environment with long-term athlete development in mind.

Working in conjunction with club's medical staff, the role will see the integration of individual ‘pre-hab’ needs into individualised gym-based programmes and also ensure general ‘pre-hab’ needs and considerations are embedded into both gym and field-based planning and delivery.

The role will also include working closely with the Academy Head Coach around the planning and delivery of integrated on-field physical preparation and conditioning aligned to the principles of tactical periodisation.

Management and support of Assistant Strength & Conditioning Coaches will also compliment wider areas of work as well as the promotion of standards and culture identified in the Tigers' youth development cultural footprint.

The successful applicant will need to be available to commit to two evenings a week initially due to current Covid-19 restrictions. The start date will be Wednesday, 2nd December 2020.

Interviews for this position will be conducted via Zoom.

This is a voluntary role and would suit a post-graduate looking for additional experience within a professional sporting environment.

  • Contact: Jamie Bell
  • Phone: n/a
  • E-Mail: jamiebell@castigers.com

Coaching Opportunity - Tigers Talent Pathway

Castleford Tigers are looking to recruit coaches to support the clubs delivery on the Tigers Talent Pathway programme.

Aligned to the RFL’s England Talent Pathway, the programme aims to increase the number of quality 12-14+ year-old Rugby League players through high quality coaching. Castleford Tigers provide an ideal environment to support coaches by offering access to unique CPD opportunities and mentoring by experienced coaches from the Castleford Tigers Youth Development and Performance Structure. These coaching roles are ideal for coaches wanting to improve their coaching practice in a community club setting and/or have aspirations to progress on the club's coaching pathway.

Person specification:

  • Able to engage with a wide range of people.
  • Current full DBS check and Safeguarding children certificate.
  • Recognised NGB coaching certificate.
  • Self – motivated with a desire to learn and improve.
  • Passionate about coaching, inspiring and developing young players.
  • Reliable with good time management.

For more information or to apply (please submit a covering letter and CV) please email info@castigers.com

  • Contact: Darren Higgins
  • Phone: n/a
  • E-Mail: info@castigers.com

Scholarship Head Coach
  • To lead the coaching team and drive the development of both individual and team provision in the Scholarship environment through outstanding coaching practice and underpinning review and education processes.
  • Working towards identified technical and tactical markers as part of the club’s Scholarship player development framework, the Head Coach will also lead on the culture and standards identified within the club’s youth development cultural footprint.
  • Plus the successful candidate must work in conjunction with the lead Strength and Conditioning coach with long term athletic and physical performance in mind.

To apply, or request further information email darrenhiggins@castigers.com

Please provide a covering letter and your appropriate rugby league or coaching-related CV.

  • Contact: Darren Higgins
  • Phone: n/a
  • E-Mail: darrenhiggins@castigers.com

Scholarship Assistant Coach
  • To assist the Scholarship Head Coach and work with other Assistant Coaches around the development of both individual and team provision in the Scholarship environment through outstanding coaching practice and underpinning review and education processes.
  • Assist the Head Coach in working towards identified technical and tactical markers as part of the club's Scholarship player development framework and assist on embedding the culture and standards identified in the club's youth development cultural footprint.

To apply, or request further information email darrenhiggins@castigers.com

Please provide a covering letter and your appropriate rugby league or coaching-related CV.

  • Contact: Darren Higgins
  • Phone: n/a
  • E-Mail: darrenhiggins@castigers.com

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Donation Request

Charity Support & Donations Policy

 

DONATION REQUEST

Charity Support & Donations Policy

Castleford Tigers RLFC play an active role within the community primarily through our own community foundation, Tigers Trust, the club's registered charitable arm. It has a long and successful history of managing and delivering a wide range of sports and non sports based initiatives and social inclusion projects in the community. Donations are welcome to help us to carry out this work and Gift Aid can be utilised for UK taxpayers please see our Tigers Trustpages for more details.

We receive a very large number of requests for assistance from many worthy causes, both nationally and locally. We sympathise and realise the fantastic efforts that are put into fundraising. Unfortunately, we are unable to help everyone due to the sheer volume of requests and, as a result, we would like to confirm that our policy for the 2018 season is to concentrate our efforts on assisting the fund raising activities of two charities which are dear to the hearts of many of our fans, namely, The Prince Of Wales Hospice and the Food Bank run by Smawthorne Community Church.

Making a donation request

All other requests for donations will be considered on the following basis:

All organisations must be a registered charity or a voluntary or community association or club.

All requests must be made in writing by letter on the organisation's headed stationery to Castleford Tigers RLFC Donation Requests, The Mend-A-Hose Jungle, Wheldon Road, Castleford WF10 2SD  and should confirm the reason for the request and be made in good time for any specified event that the organisation is holding, at least 4 weeks notice is required.

Unfortunately, we are unable to accept requests made by phone, text, or email.

We will supply a signed colour photograph of our 2018 First Team squad as a donation in all cases, subject to payment of postage and packing if it is to be posted and not collected. If a signed shirt or ball is required then a shirt or ball can be purchased from the club shop in Carlton Lanes and we will then arrange for the items to be signed ready for collection.

Unfortunately, we will not be able to supply any match tickets, cash or sponsorship as a donation.

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Delivery and Returns Policy

Returns Policy

At Castleford Tigers we want you to be happy with your purchase. If you are not completely satisfied with a product, you can make a return to us with 14 days of purchase.

The item must be unused with its original packaging (including any tags) and in a re-saleable condition; this includes no writing, marking or instructions on the packaging.

We may accept returns after 14 days but only at our discretion. In such an instance, credit may not be 100% of the value of the item, due to the cost of re-stocking.

To make a return, please seal the item in the original packaging and return it to us at the address listed. When doing so however, please email retail@castigers.com with your personal details, the reason for returning the item(s), the product code, quantity and your receipt/invoice number (if applicable), or details of the date of purchase. Any costs incurred sending Castleford Tigers a return are the responsibility of the customer.

Returning goods bought as special offers

If you return a single item bought as part of a multi buy discount offer (e.g. buy 2 and get the third half price) you will be refunded the full price of that item, less the total discount given in the offer. If you return all items purchased with the multi-buy discount, you will be refunded with the full multi- buy value. For combination purchases (‘buy one get one free' or ‘get the lowest item free'), you must return any free items or vouchers back to us in order for us to process a refund.

Damaged items

Damaged items must be reported to us within three days of purchase or receipt of delivery.

Shortages

Shortages must be reported to us within three days of purchase or receipt of delivery.

Credits

Once goods have been returned to us, we will then issue an exchange or credit note to the value of the goods purchased. The value of the credit note does not include any postage costs originally paid. Please be aware that any postage costs for returns to us and exchanges are also the responsiblility of the customer.

Cancellations

If an order has not been dispatched, it may be possible to cancel the order, however, should the order have already been processed it will not be possible to stop the goods being delivered. If this is the case, simply return the goods to us, once the goods have been received by you.

Statutory Rights

Your statutory rights are not affected by our returns policy.

Delivery

The cost of shipping is added to your total when you are ready to complete your order. The post and packaging rates for the UK are varying dependant on weight and size of clothing and accessories. International postage is charged accordingly. We try dispatch orders on the same or next working day, however there may be delays during busy periods. 

Disclaimer

We endeavour to ensure that the information provided on this website is as accurate as possible. However, we reserve the right to alter or change any items, designs, specifications or details without prior notification. Whilst prices are currently correct, they are liable to amendment at our discretion and without previous warning.


Please note; all items are subject to availability; garment dimensions are approximate; the colour reproduction of products is only as exact as the printing process allows; illustrations are not binding and the size guide is provided for advice purposes only.
All rights are reserved. Prices are only valid until the next amendment. Your statutory rights are not affected.

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Castleford Tigers online superstore is committed to providing you the customer, total satisfaction. If you have any comments or suggestions please email them to retail@castigers.com

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DailyDraw Terms and Conditions

RULES FOR THE TIGERS DAILY DRAW
  1.  An entry in the competition is valid only if the subscription has been paid for the appropriate week's draw. The entry must be correctly marked as "paid" for the appropriate week's draw in the Societies records at the Clubs offices at the time of the draw.
  2. It is the responsibility of members to ensure that the correct name and address has been recorded against their membership and reference numbers and that their agent has recorded their entry as "paid" for the appropriate weeks draw.
  3. An entry not correctly marked, or left unmarked, will count as unsold and cannot win a prize.
  4. Each member will be issued with a Prefix letter and Ten separate four digit numbers. To win a major prize, the members Prefix letter and number must match exactly the winning number drawn (digits must be in the same order), while consolation prizes may be won by members with the same number but a different Prefix letter as the major prizes drawn that week.
  5. All members must be registered by Name and Address; Nom-de-plumes will not be accepted.
  6. All Prefixes and numbers are issued by the Promoter, on behalf of the Society any alteration of Prefixes or numbers shown on membership cards will be considered void.
  7. All prizes will be paid direct to winners unless alternative arrangements have been made. No claims are required - winners will be paid automatically. A result sheet showing winning entries will be published each week and winning numbers can also be found at www.castlefordtigers.com or in the Tigers Den, 7 Carlton St, Castleford WF10 1AD. No responsibility can be accepted for any error, misprint or omission and the Official winners list will be available for inspection at the Societies offices at The Mend A Hose Jungle, Wheldon Road, Castleford, WF10 2SD
  8. The draw will be made each week at a time and place arranged by the Society. This will be the date of the lottery (as defined in the Gambling Act 2005) and details of the winners will be announced on a basis determined by the Promoter during the week following the draw. All members may, if they wish, attend the draw and may be invited to participate in the draw.
  9. If, when the draw is made, an entry determined by a particular Prefix letter and number is found to be unsold, then another Prefix letter will be drawn until the prize is won.
  10. Additional prizes and consolation prizes may be paid from time to time at the discretion of the Society.
  11. Agents are considered to be acting on behalf of members. No responsibility can be accepted for any loss caused by the default, neglect or error of any Agent.
  12. The competition is open to any person of 16 years of age or over.
  13. The decision of the Promoter will be final and binding in respect of any dispute or difference arising out of the activities of the lottery.
  14. The Promoter reserves the right to refuse any person entry to the draw for any reason whatsoever.

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Castleford Tigers is the trading name of Castleford Rugby League Football Club Ltd, Registered in England and Wales with company number 00214373. The Mend-A-Hose Jungle, Wheldon Road, Castleford, West Yorkshire, WF10 2SD.
The VAT Registration Number is 181507372

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