Club updates fans on ticket policies

Posted: Tuesday 21st July 2020 - 9:00 AM


As has previously been confirmed, the season will restart following the COVID-19 lockdown on August 2nd with Castleford’s first match back in action due to take place on the weekend of August 8th/9th, with a full fixture list to be announced in the near future.

Initially, the season will restart behind closed doors at neutral venues and Tigers supporters will be asked to refrain from attending these stadiums to allow for the safe return of the competition following all relevant Government and health guidelines.

At this stage, it is hoped that at least some part of the season will be able to take place at home venues and in front of supporters, but this will be subject to Government approval and with the possibility of certain parameters being put in place.

Season Tickets will be valid once crowds are allowed back into The Mend-A-Hose Jungle; Castleford Tigers want to be able to give supporters the best value for their season tickets that they have purchased. The Club will announce options for discounts or refunds to Season Ticket holders once we get a clearer view of when crowds will be allowed in attendance to watch matches.

The Club would like to thank supporters for their continued patience and support, in particular the many fans who have been in touch to ask how they can best financially support the Tigers during this period. You can help the Tigers out during these unprecedented times by subscribing to Tigers TV, joining the Tigers Daily Draw or by purchasing merchandise in our retail stores or shopping online anytime at castlefordtigers.com/shop.

 

Individual Match Tickets

For supporters who have already purchased tickets for individual matches, if that match is played with crowds allowed at The Jungle then that ticket will remain valid and grant you entry. If circumstances dictate that there will be a limited crowd allowed at The Mend-A-Hose Jungle for matches, then supporters with individual match tickets will get preference for entry after Season Ticket holders, who will have priority.

If you would like to claim a refund on your individual match tickets, then please follow the refund procedures listed below.

 

Magic Weekend

Dacia Magic Weekend 2020 has been cancelled but tickets remain valid for next year’s staging of the event, which has been agreed in principle to return to St James’ Park. If you bought your Magic Weekend 2020 ticket through the RFL or Super League then you can find out more information HERE.

For supporters who purchased their Magic Weekend 2020 tickets through the Club, you can hold onto that ticket for next year’s staging of the event. We understand everyone’s circumstances are different and if you would like to claim a refund then please follow the refund procedures below.

 

Refund Procedures: Individual Match Tickets & Magic Weekend

With the Club still working with a skeleton staff please make use of the following times to either come into one of our retail stores or call our Ticketing Manager who will be able to process your refund. Further dates and times for our ticketing staff will be reviewed after this initial two week period. (Contact times updated: 21st July)

Tigers Den – Carlton Lanes – 01977 552499

  • Monday - 10am till 3pm
  • Tuesday - 10am till 3pm

Tigers Superstore – Xscape Yorkshire – 01977 284760

  • Wednesday – 1pm till 6pm

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