Complaints Procedure

A guide to our complaints procedure

Castleford Tigers recognise that our own fans and those of other clubs have a right to a high level of quality service from staff and other representatives of the club at all times.

If this does not happen we acknowledge that they have the right to complain and express their grievance in a way which we will have to respond to in a timely and appropriate manner.

We will handle all complaints in line with our policy and we will have a proactive approach to these concerns and will pursue every opportunity to improve the quality and service, by acting on lessons learnt from our investigations.

Objectives to be achieved through having this procedure:

  • To prompt a satisfactory resolution at the informal stage where possible.
  • Consistent approach to concerns.
  • Open approach to communication.
  • Improvements can be made to facilities/services.
  • Fairness to staff, club representatives and fans.

Learning from complaints help to promote openness and reassurance that facilities and services are taken seriously.

They identify any risks and may help to improve all of our fans experiences when visiting Castleford Tigers RLFC.

How to submit a complaint

If you wish to submit a complaint to the club, please download thisĀ form and submit to the Main Office (Reception) at the Mend-A-Hose Jungle, Wheldon Road, Castleford, WF10 2SD.