Our League Streaming FAQs
Posted: Sunday 18th October 2020 - 10:15 AM
2020 Castleford Tigers Season Ticket holders who have requested a code in time for Sunday's match against Hull FC can make use of these Frequently Asked Questions regarding watching Our League's livestream.
Each code can only be used only once, and will allow streaming access to all remaining 2020 home and away league matches of Castleford Tigers. You do NOT need a different code per game.
You will need a free Our League account to redeem the code. For more info on how to set up, please see the ‘Do I Need an Account’ section below.
To redeem your code:
- 1. Ensure you are logged into your Our League account, or create one if you don't already have one.
- 2. Head to the Live Stream section.
- 3. At the top of the page, click on ‘Redeem your Season Ticket Voucher Code Here.
- 4. You should now have been redirected to the code redemption site.
- 5. Enter your code in the box which you have received from your club.
- 6. You will receive a ‘Success’ message once your code is entered.
- 7. You can now watch home and away games for your club via the Our League app on the 'videos' section of the app home page, or via the website.
Requested codes from Season Ticket holders have been sent to supporters email addresses, please check the junk or spam folders.
I AM A NON-SEASON CARD HOLDER. HOW DO I BUY A SUBSCRIPTION?
At this time, passes are only available to Season Ticket Holders and only valid for your club supported matches.
DO I NEED AN ACCOUNT?
All supporters will require a free Our League account to use our Matchday LIVE streaming service.
Many fans will already have an Our League Account set up, which can be used to log-in seamlessly between our website and app.
You can set up your account for free - it requires only a valid email address and a few minutes to set up.
HOW CAN I WATCH?
Our League membership is accessible on desktop and mobile devices. You can view via the Our League app on the 'videos' section of the app home page, or via the website.
If you are accessing the match stream on a mobile device such as a smartphone or tablet, we strongly recommend that you do so via the Our League Official App ensuring that your App is updated to the latest version.
Download the Our League Official App here:
Apple users can download the Our League Official app from the App Store
Android users can download the Our League Official app from Google Play
For our recommended settings and system operators, see below:
The RFL recommends members use the following operating systems and browsers which are fully supported for live content.
This will ensure you enjoy the best experience when live streaming video or listening to live audio commentary.
We cannot guarantee that live video streaming or live audio commentary will work effectively on any other combinations and advise you to check your set-up meets the below criteria.
Operating systems: Microsoft® Windows® XP SP3 (32-bit), Windows Vista® (32-bit), Windows 7, Windows 8.1, Windows 10 and later new Windows releases
Browsers: the latest versions of Microsoft Edge, Mozilla Firefox and Google Chrome
Operating systems: Mac OS X v10.12 Sierra, or later
Browsers: the latest versions of Safari, Mozilla Firefox and Google Chrome
Please note: supporters who have upgraded to the latest version of OS X (Mojave) or have otherwise upgraded to Safari 12may have issues with live content in Safari – please use latest versions of Firefox and Chrome in this case. Internet Explorer and Opera are not supported.
Please note that, in line with RFL regulations, supporters must use the Our League Official App to watch live match streams.
Operating systems: 19+ (Kitkat 4.4 and above)
Apple iPhone and iPad
Operating systems: the latest two iOS versions (currently 12 and 13)
For more advice, please email email@example.com
CAN I WATCH THE FULL MATCH AFTERWARDS?
After a match has been played, you can find full match replays in the following days via our main website or via the Our League app. The replay will only be available to season card holders for their home and away matches until Season Ticket Holders can return to the stadium. The code used to validate your stream will give you automatic access to replay of these matches.
WHICH DEVICES/BROWSERS DOES THE STREAMING WORK ON?
Live video streams can be accessed across desktop, tablet and mobile devices with up-to-date browsers or via the official Our League app on mobile or tablet.
If you are unsure whether your technology will be supported, please contact firstname.lastname@example.org with your device and browser details. Your browser should be one of the latest versions of Microsoft Edge, Mozilla Firefox, Google Chrome or Safari.
Internet Explorer and Opera are not supported for Live Video.
You can check if your browser is the most up to date version below:
Google Chrome (recommended)
Safari – make sure your iOS device is up to date and no software updates need to be completed
Still having issues? Please email support at email@example.com
CAN I CAST THE MATCH ONTO MY TV?
As part of our ongoing improvement of the Our League app, users can now cast their screen onto their TV via series of casting devices/Smart TV functionality.
For more information on how to do this, click here.
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